01
The kitchen that kept its floor
Equipment goes in while the family is still living there. Air movers across the assembly, a low-grain dehumidifier pulling the room down, meters read twice a day until the numbers stop moving.
Rochester, Minnesota and La Crosse, Wisconsin. Family owned since 1987.
Carpet, rugs and disaster restoration in Rochester since 1987.
One company, two speeds. The same crew that hand-washes an heirloom rug through seventeen steps on the bench is the crew that is at your door inside an hour when the basement floods.
Emergency response
60
Minutes or less, on site
The front office keeps ordinary hours. The restoration side does not. A flood or a fire at two in the morning reaches a person on (507) 580-0580, and two offices across two states means one of them is usually close.
- Rated by neighbors
- 4.7
- across 171 Google reviews
- Family owned since
- 1987
- still owned by Michael Thompson
- On the rug bench
- 17
- steps, inspection through to secure rolling
- Offices
- 2
- Rochester MN and La Crosse WI
- IICRCWater damage restoration standards
- NADCANational Air Duct Cleaners Association
- ORRAOriental Rug Retailers Association
- Textile ProCertified 2014, ten companies nationwide
From our own jobs
Six photographs nobody staged
Every image on this page came off our own camera on a real job in Rochester or La Crosse. There is no stock here and no invented before-and-after.
02
Half a rug at a time
This is what the bench does. Same rug, same light, one half through the 17 steps and one half not. Nobody has to take our word for the difference.
03
A hundred and twenty-five years of dust
A Rochester customer bought a house built in 1900 and doubted the ducts had ever been touched. This is the inside of a trunk line before the whip went through it.
04
Down to the framing
Some losses do not stop at the drywall. When the water has been sitting, the wet material comes out, the cavity dries properly, and the rebuild starts from a substrate that reads dry on a meter.
05
Under the pad
Pull the carpet up in a wet basement and the pad tells the real story. Adhesive lines, a slab that still holds moisture, and a decision about what can be saved.
06
Marked before it is treated
Every spot gets found and marked on the walk-through, before any water goes down. It is a small habit and it is the reason people stop being surprised by what comes out.
What we do
Two service lines, one crew, one number to call
Most companies pick a side. We have run cleaning and restoration together since 1987, which is why the person who cleans your carpet in March is the person who knows what is under it in November.
Cleaning
Carpet cleaning
Hot water extraction with a citrus pre-spray and a soft water rinse, which is what actually lifts soil out of the pile instead of pushing it around inside it. Pet stains get treated as a subfloor problem, because that is usually where they are.
- Scotchgard protector on the way out, if you want it.
The bench
Oriental and area rugs
Hand-woven and heirloom rugs come off the floor and onto the bench for a 17-step process: inspection, photo documentation, dusting, color-fastness test, then wash, rinse, forced-air dry, fringe correction and secure rolling.
- Textile Pro Certified since 2014, one of ten companies nationwide that year.
Air
Air ducts and dryer vents
A trailer-mounted, HEPA-filtered negative air system with an eight inch hose into the trunk lines, agitated with whips and brushes. Every three to five years for most houses, sooner after a renovation.
- Dryer vents are a fire job, not a dust job.
Restoration
Water damage
Extraction first, then thermal imaging and moisture meters to find the water you cannot see, then structural drying. A dry carpet over a wet pad is a mold job in three weeks, so we dry the assembly, not the surface.
- IICRC standards. Insurance documentation as we go.
Restoration
Mold testing and removal
Inspection and testing before removal, always. Containment and HEPA air control, because remediation without containment moves the problem rather than ending it, then the moisture source gets fixed so it does not come back.
- On-site testing and air samples, then a written result.
Restoration
Fire and smoke
Board-up and tarps the same night, then assessment and documentation. Smoke and soot are chemistry, so they come out with thermal fogging and hydroxyl generators rather than deodorizer, and contents can be packed out and cleaned off site.
- Through to reconstruction, back to pre-loss.
Also on the cleaning side
Also on the restoration side
Named in the reviews
People here do not thank the company. They thank Billy.
Two customers, five months apart, wrote in and named the same technician. A third named Charlie for how the job was explained and cleaned up afterwards. That is a small thing and it is the whole business.
“Billy did a fantastic job on our carpet. He is the best! We have used other services, and thought our carpet could not look clean. However, after Billy came, our carpet looks marvelous! It has totally exceeded our expectations. It had been about two weeks and the carpet still looks wonderful. Thank you, Billy!”
“Billy went above and beyond what we had hoped for in making our dirty old carpets presentable for a showing as we try to sell our house! He worked so hard to get out stains and lots of cat hair!”
“They really communicate well. From day one to arriving and finishing up. I always knew what was going on. Job was done fast and they did great at cleanup! Technician Charlie was friendly and knowledgeable! Also their prices were very very good! Would use them again!”
Two states, two offices
Rochester answers. So does La Crosse.
Twenty towns across southern Minnesota and western Wisconsin, covered from two real addresses rather than one call center. Byron, Kasson, Stewartville, Owatonna, Austin, Albert Lea, Winona and Northfield out of Rochester. Onalaska, La Crescent, Sparta, Tomah and Viroqua out of La Crosse.
Before you call
The questions we get most
If yours is not here, (507) 580-0580 reaches the office during the week and the on-call crew the rest of the time.
We answer 24/7/365 and aim to be at your property in 60 minutes or less. Call (507) 580-0580 rather than sending a form if water is still moving. Whichever of the two offices is nearer takes the job, so one of them is usually close.
We clean by hot water extraction with a soft water rinse, which pulls most of the moisture back out on the same pass. Normal residential carpet is dry enough to walk on in a couple of hours and fully dry the same day. Heavier pile, low airflow or a humid day stretches that out, so we tell you before we start rather than after.
Both. Hand-woven and heirloom rugs go through our 17-step bench process, which starts with inspection, photo documentation and a color-fastness test before any water touches the rug. In 2014 our leadership completed the six-month Textile Pro Certification program under rug specialist Lisa Wagner and fabric expert Jim Pemberton, one of only ten companies nationwide that year.
Every three to five years for most homes, sooner after a renovation, a move-in or if anyone in the house has been struggling with dust. We run a trailer-mounted HEPA-filtered negative air system with an eight inch hose into the trunk lines and agitate with whips and brushes, which is a different job from a shop vacuum at the register.
Yes. Insurance claim assistance is part of every restoration job, not an extra. We document the loss as we work, produce detailed estimates and coordinate with your adjuster, which is usually what decides how quickly a claim settles.
We use pet-safe, eco-friendly and biodegradable products across every service line. If someone in the house has a specific sensitivity, tell us when you book and we will plan the pass around it.
Two offices cover both states. From Rochester: Byron, Kasson, Stewartville, St Charles, Plainview, Owatonna, Austin, Albert Lea, Faribault, Northfield, Redwing, Winona and Goodview. From La Crosse: Onalaska, La Crescent, Sparta, Tomah and Viroqua.
Best Cleaning Ever. Guaranteed.
That line has been on our trucks since the eighties and we have never had a good reason to soften it. Book a cleaning, or call the emergency line and someone picks up.
- Pet-safe, eco-friendly products on every service
- Insurance claim assistance on every restoration job
- 10% off for active military, veterans and first responders